BBVPN Support

Need help with BBVPN? Our support team is available by email.

When contacting us, please describe the issue in as much detail as possible. If relevant, include your device model, operating system version, BBVPN app version, selected VPN server or protocol, and screenshots of any error messages.

Frequently Asked Questions

BBVPN does not connect. What should I do?

If a VPN connection does not start or becomes unstable, try the following:

Disconnect and reconnect to BBVPN.
Try a different VPN server.
Try a different VPN protocol if available.
Check that your internet connection works without the VPN.
Restart the BBVPN app.
Make sure you are using the latest version of BBVPN.

If the problem continues, contact us at support@bbvpn.net.

The VPN connection is slow. What can I do?

VPN speed can depend on your internet connection, distance to the selected VPN server, server load, network conditions, and VPN protocol.

For better performance, try another nearby server or switch to another available VPN protocol.

A specific VPN server is not working.

Individual servers may occasionally be temporarily unavailable because of maintenance, network problems, or high load.

Please try another server. If the same server continues to be unavailable, email us at support@bbvpn.net and tell us which server you were trying to use.

BBVPN works on one network but not another.

Some Wi-Fi, mobile, corporate, school, hotel, or public networks may restrict certain types of VPN connections.

Try another available VPN protocol or another server. You can also test BBVPN using a different internet connection to determine whether the issue is specific to the network.

How do I change the VPN server?

Open BBVPN, select the server or location option, choose another available VPN server, and connect again.

Does BBVPN keep logs of my browsing activity?

No. BBVPN does not log or store your browsing history, DNS queries, VPN traffic content, or VPN traffic destinations.

For more information about how BBVPN handles data, please see our Privacy Policy.

I have a problem with a purchase or subscription.

If you experience a problem with a BBVPN purchase or subscription, first verify its status in the Apple App Store or Google Play account used for the purchase.

If the purchase is active but BBVPN does not recognize it correctly, contact support@bbvpn.net and include information about the platform and the problem you are experiencing.

Please do not send full payment card details or other sensitive payment information by email.

I found a bug or have a feature suggestion.

We welcome bug reports and suggestions. Send them to support@bbvpn.net.

For bug reports, please include your device model, operating system version, BBVPN version, and steps that help reproduce the issue.

Contact BBVPN Support

Email us at: support@bbvpn.net

Support is currently provided by email only.